POLICY DETAILS

Return, Refund & Exchange Policy

At World of Silver, we carefully inspect and pack every order before dispatch. Because our products are jewellery and other delicate items, we have a limited exchange policy rather than a general return or refund policy.

Last Updated: September 2026

By placing an order with us, you acknowledge and agree to the terms below.

1. Returns & Refunds

World of Silver does not accept general returns or offer refunds for change-of-mind purchases.

We accept exchanges only in limited circumstances, primarily where:

There is an eligible quality issue attributable to World of Silver; or
There is an eligible size issue, particularly in the case of rings.

All exchange requests are subject to verification and inspection by our team.

If an exchange is approved but the same design or required replacement is unavailable, we will initiate a refund in accordance with the refund terms below.

Products that have been damaged, used improperly, resized, altered, modified, or otherwise changed by the customer will not be accepted for exchange.

2. Exchange Request Period

Any eligible issue must be reported to us within 5 days from the date of delivery.

Requests received after this period may not be eligible for an exchange.

To report an issue, please contact our customer support team through:

WhatsApp: +91 82142 43010
Phone: +91 82142 43010 / +91 76765 82830
Email: worldofsilver3010@gmail.com

Please keep your order number and relevant photographs/videos ready when contacting us.

3. Damaged or Missing Items

If your package arrives damaged, tampered with, or an item appears to be missing from your order, please contact us as soon as possible after delivery.

Unboxing video requirement

An uncut unboxing video is required to process claims relating to missing or damaged items.

Please ensure that:

The video begins with the package in its sealed condition.
The package and shipping label are clearly visible.
The package is opened continuously without cuts or edits.
The contents and packaging are clearly visible after opening.

Please also provide photographs of the package, product, and any visible damage when submitting your claim.

Claims may not be considered if the required unboxing video is not available.

4. Eligible Quality Issues

If you believe that your product has a quality issue attributable to World of Silver, please contact us within 5 days of delivery.

Our team will review the issue based on the information and evidence provided. If the issue is determined to be eligible, we may offer an exchange or another appropriate resolution in accordance with this policy.

Normal wear and tear, accidental damage, misuse, or customer-made alterations are not considered quality issues.

5. Size Exchanges

Eligible size replacements are available, particularly for rings.

If you have a size-related issue, please contact us within 5 days of delivery. The product must be in its original, unused condition and must not have been resized, altered, damaged, or modified.

Size exchanges are subject to product availability and inspection.

[If WOS permits customer-selected size changes where the customer originally selected the incorrect size, the exact shipping/return-charge terms should be added here.]

6. Gold Polish & Other Finishes

The gold polish and other finishes applied to silver jewellery are not covered under a guarantee.

The longevity of a polish or finish depends on usage and care. Exposure to factors such as:

Sweat
Perfume
Lotions
Water
Chemicals
Frequent wear

may cause the finish to fade over time.

This is considered normal wear and tear and is not eligible for exchange.

We recommend following the product care instructions provided with your jewellery to help maintain its appearance.

7. Products That Have Been Damaged or Altered

We will not accept an exchange where the product has been:

Damaged by the customer
Resized or altered outside World of Silver
Modified or engraved after purchase
Used in a manner inconsistent with the product's intended use
Subjected to chemicals or other conditions that have caused damage
Returned in a condition different from the original condition in which it was delivered

All returned products are subject to inspection.

8. Exchange Process

If your request is eligible:

Contact World of Silver within 5 days of delivery.
Provide your order number and details of the issue.
Provide the required photographs and/or unboxing video.
Our team will review the request.
If approved, we will arrange a return pickup.
The returned product will be inspected after it reaches us.
Once the exchange is approved after inspection, the eligible replacement will be processed, subject to availability.

For defective, damaged, or incorrect products covered by this policy, World of Silver will arrange the return pickup.

9. Return Condition

Any product being returned for an eligible exchange must be:

Unused
In its original condition
In its original packaging, where applicable
Free from customer-caused damage or alterations

If the returned product does not meet the applicable conditions, the exchange request may be rejected.

10. Shipping Charges

Original shipping charges are non-refundable.

For eligible defective, damaged, or incorrect products, World of Silver will arrange the return pickup.

For other eligible size exchanges, applicable shipping arrangements will be communicated by our customer support team before the exchange is processed.