Shipping Policy

We currently ship orders across India, subject to serviceability of the delivery pincode.

At present, we do not offer delivery to the seven Northeastern states of India and Jammu & Kashmir.

If your delivery address is in an area that is not serviceable by our courier partners, the shipping options available for your pincode will not be available at checkout.

• Free standard shipping is available on orders of ₹2,000 or more.
• For orders below ₹2,000, applicable shipping charges are calculated at checkout based on the delivery pincode.
• The applicable shipping charge, if any, will be displayed before you complete your purchase.

Orders are generally dispatched on the same day or the next day after the order is successfully placed and payment is confirmed.

Orders placed outside our customer support hours, on weekends, or on holidays may be processed on the next working day.

Once your order has been assigned to a courier partner, tracking details will be shared with you through the contact information provided with your order.

Orders are generally delivered within 5–7 days from dispatch.

Delivery times may vary depending on:

• Delivery location and pincode
  
• Courier service availability
  
• Weather or other unforeseen circumstances
  
• Operational delays with the courier partner
  
• Other circumstances beyond our reasonable control
  

The delivery timeline is an estimated timeframe and may occasionally vary.

We use Shiprocket to manage our shipping and courier services.

Once your order is assigned to a courier partner, you will receive the applicable tracking number or tracking link.

You can use the tracking details provided to check the current status of your shipment.

If your shipment is delayed or you require an update regarding its delivery status, you may also contact the respective courier partner using the tracking information provided.

Please make sure that your shipping address, phone number, email address, and other delivery details are accurate when placing your order.

World of Silver is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you realise that you have entered incorrect delivery information, please contact us as soon as possible. We will try to assist you, but changes may not be possible once the order has been dispatched.

If your order is delayed, please first check the tracking information provided by the courier partner.

For shipment-related updates, you may contact the courier partner directly using the tracking details.

You can also contact World of Silver if you need assistance regarding your shipment.

Please note that courier-related delays may occasionally occur due to circumstances outside our control.

Please carefully inspect your package when it is delivered.

If the package appears damaged, opened, tampered with, or if you suspect that an item may be missing, please contact World of Silver as soon as possible.

For any claim involving a missing or damaged item, an unboxing video is mandatory.

Unboxing Video Requirement

Please record an uncut video of the package being opened from its sealed state.

The video should clearly show:

• The sealed package before opening
  
• The package being opened
  
• The contents of the package
  
• Any damage or missing item, if applicable
  

The unboxing video, along with relevant photographs, must be shared with us when submitting your claim. Claims without the required unboxing video may not be considered.

For more information about eligible claims and exchanges, please refer to our return & exchange policy.